Draft for attorney review. This text is a starting point and is not yet legal advice or a final policy.
Digital resources
Because resources are delivered instantly, purchases are generally final. We will refund a purchase when:
- the file is missing, damaged or cannot be opened, and the creator cannot fix it;
- the resource is materially different from its description;
- you were charged twice for the same resource.
How to ask
Open Purchases, choose the order and select Request a refund within 30 days of purchase, or contact us. Tell us what went wrong; we may ask the creator to help first.
After a refund
The refund returns to your original payment method, usually within 5–10 business days. The resource is removed from your library.
Memberships
You can cancel a store membership at any time; it stays active until the end of the period you paid for.