- Check your spam or junk folder and mark our email as "not spam".
- Add Teach This Way! to your safe senders (contacts or allow list). School email systems sometimes hold messages from new senders; ask your IT team to allow our address.
- Check your email address in Account Settings, and confirm it: we only send optional emails to confirmed addresses.
- Check your choices in Email Preferences. Optional emails are off until you turn them on; receipts and security emails are always sent.
Turning an optional email off isn't a delivery problem: you simply won't get that kind of email. Still missing something important, like a receipt? Contact us.