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TROUBLESHOOTING

Payment and sign-in problems

Failed payments, promotions and signing in.

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  • Can't sign in: use Forgot password. After 5 failed attempts, sign-in pauses for 15 minutes.
  • Payment failed: try another card on the secure payment page. A failed or canceled payment is never charged, and your promotion stays saved as a draft.
  • Missing emails: check spam, and check Notifications.

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